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Leelanau | returns and exchanges
All return or exchange inquiries must be made within 10 days of delivery of order. The items must be unworn, unwashed, undamaged, with tags attached, and in the original poly bag please ♴.
Contact us with your return inquiry here (email@example.com) within 10 days of receiving your order, and customer service will contact you back with a return authorization form. You must use our return form to properly process your return/exchange. Once the return parcel has been processed, you will receive a notification email.
Customer is responsible for return shipping without exchange. We recommend obtaining a tracking number when sending your return parcel shipment.
Upon receipt of the return, Leelanau will process a refund within 10 business days, to the form of original payment. Refunds may only be issued to the credit card or PayPal account used to make the original purchase. We cannot reimburse you for an amount greater than your purchase amount.
The return/exchange value is determined by the last retail price of the item.
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
Merchandise received after 10 days will only be accepted at our discretion, for an online store credit.
We do not accept returns on products that were not purchased via this website.
Orders are shipped 24-48 hours after the order is placed. Orders placed on the weekend and select holidays will be shipped the following business day.
Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Customer service is available at firstname.lastname@example.org to answer any of your shipping questions.
Quoted delivery time frames are based on the shipping providers processing time. Leelanau is not responsible for any delays once the shipment has left our warehouse. Please reach out to email@example.com and we will do our best to assist.
Once your package leaves our warehouse, you should receive it in about seven days. PLEASE NOTE: Shipping information cannot be updated or changed once the order has been completed and shipped. All shipments returned back to us due to an incomplete or invalid shipping address are subject to a return shipping fee which will be deducted from your refund. Leelanau is not liable for return to sender fees. As a precaution, please be sure that all shipping information is correct before finalizing your order.